Thank you if you have placed an order with us, we really appreciate your support. We are currently on time however if it is delayed at all please allow an extra one working day before contacting us.
On your completed/dispatched email should have tracking so you can track your order.
You confirm you are happy with our dispatching times at checkout and we have provided a breakdown below on estimated dispatched times to help with any updates you need. We will be updating this daily so there are more hands on picking and packing your orders than replying to messages. Hope you understand & thank you for your support.
Backordered/Pre-order items estimated arrive date:
(It will say if your items are back ordered or pre-ordered on you invoice – this is usually no longer than 7-10 working days however please check this and if it is not listed below please contact us. Please remember pre-order and back ordered items you can not cancel and they are not refundable. They are ordered in specifically for you.)
Please allow up to a week for us to dispatch the below items once they arrive in the warehouse.
Back ordered/Pre-ordered items:
Double Hearts – Dispatch w/c 25th Jan
Tables – Dispatch w/c 18th Jan
Cards – Dispatch w/c 25th Jan
If a back order item you have purchased is not on this list it is because we are awaiting a date. Please keep checking as we will update on here as soon as we know.
Please remember the times on your order/invoice are DISPATCH WORKING days. (Monday-Friday excluding bank holidays) Once dispatched you will receive a confirmation via email with tracking and will be sent via DPD next day or 48 HOUR Royal Mail depending on the item and selected delivery.